How can firms stop customer revenge? The effects of direct and indirect revenge on post-complaint responses

ADAMTS revenge on Eve?

Field on Revenge ∗

In a series of recent papers, 1 Hartry Field has proposed a novel class of solutions to the semantic paradoxes, and argued that the new solutions are 'revenge-immune'. He has argued, in particular, that by building on a sufficiently expressive language one can get a language which is able to express its own semantic theory, including its own truth predicates and any intelligible determinacy pre...

Revenge of The Given

ing from some or other opaque one; viz by ignoring the mode of representation in certain specifications of a representational content. There are, to be sure, two ways one might read an assertion that John believes the king of France is bored: according to the opaque construal, the speaker takes responsibility for the definite description, according to the transparent construal he doesn’t. (See ...

Displaced revenge: Can revenge taste ¬タワsweet¬タン if it aims at a different target?

• Displaced revenge is targeted at a different person than the original transgressor. • We examine conditions under which displaced revenge can be satisfying. • Displaced revenge is satisfying when the transgressor group is highly entitative. • Interconnectedness and similarity between transgressor and target are both important. • Displaced revenge is goal-directed and can achieve a sense of ju...

the effects of multiple intelligences (focus on musical, visual, and linguistic) and direct instruction on learning grammar: a case on iranian efl students at elementary level

1.0 overview it seems that grammar plays a crucial role in the area of second and foreign language learning and widely has been acknowledged in grammar research. in other words, teaching grammar is an issue which has attracted much attention to itself, and a lot of teachers argue about the existence of grammar in language teaching and learning. this issue will remind us a famous sentence f...